Frequently Asked Questions
Everything you need to know about our exclusive drops and services.
How do your limited edition drops work?
We release collections in limited quantities. Once an item is sold out, it is typically never restocked to maintain the exclusivity of the design.
What is your shipping policy?
We ship worldwide. Orders are processed within 2-4 business days, and delivery times vary by region, typically taking 5-10 business days for international orders.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached.
How do I care for my derschutze garments?
To preserve the quality of the embroidery and prints, we recommend washing items inside out on a cold cycle and hanging them to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.